Refund Policy
1. General Refund Information
- Eligibility: To be eligible for a refund, cancellations must be made in accordance with our cancellation policy outlined below. Refunds are processed based on the terms and conditions applicable to your specific booking.
2. Cancellation and Refund Timelines
- More than 24 Hours Before Departure:
- Cancellations made more than 24 hours prior to the scheduled departure are eligible for a full refund.
- Within 24 Hours of Departure:
- Cancellations made within 24 hours of the scheduled departure may be subject to a cancellation fee or may be non-refundable, depending on the nature of the service or tour.
3. No-Show Policy
- No-Show: In the event of a no-show, no refund will be issued. Please ensure timely arrival for your scheduled tour or service.
4. Refund Processing
- Refund Timeframe: Refunds will be processed according to our cancellation policy. Please allow up to 10 business days for the refund to be reflected in your account.
- Method of Refund: Refunds will be issued to the original method of payment used at the time of booking.
5. Changes to Bookings
- Change Fees: Requests to change the date or time of your booking must be made at least 24 hours in advance and may incur additional fees. Changes are subject to availability.
6. Special Circumstances
- Unforeseen Events: In cases of unforeseen events such as severe weather, natural disasters, or other emergencies, refunds or rescheduling options will be considered on a case-by-case basis.
7. Contact Information
- Inquiries: For any questions regarding cancellations or refunds, please contact our customer service team via phone, email, or through our website’s contact form.
By making a booking, you agree to adhere to this refund policy. We appreciate your understanding and cooperation.